Frequently Asked Questions

We require a government issued photo identification for all tours.

We charge a $50 application fee per applicant, a $150 non-refundable reservation fee, and a $200 deposit. Applicant credit results may result in a larger deposit requirement.

We require a gross household income of three times the rent. Guarantors must earn four times the rental amount to qualify. Positive credit standing is required for standard approval. Lower scores may require an additional deposit or denial.
We require the last two consecutive paystubs (30 days), a current LES, last year’s W-2, 3 months’ bank statements or an official offer letter to verify income.
Application results are based on a household decision. The individual would need to be re-screened separately to determine approval. Any applicant not approved cannot move into the apartment home.

If your application is declined your application deposit will be refunded. If you cancel your application for any reason your application deposit will be retained as liquidated damages.

If you are terminating your lease for any reason other than military service transfers, you are responsible for lease cancellation fees.
After you have completed your lease term, you are eligible to continue on a month to month basis for a $200 per month additional charge (based on the market rent).
We can offer flexible lease terms which range from 6-13 months. Lease premiums may apply based on lease term.
Yes we do offer short term leases. Short term premiums will apply.
Yes we offer furnished apartments complete with a furniture package and housewares package. Utilities can also be included if needed.

Yes we offer corporate apartments.

For your convenience we have a Resident Portal available via the property website. You can send your non-emergency request 24 hours a day 7 days a week. One of our maintenance team members will promptly address the problem within 48 business hours.

Visit Resident Portal
Please contact the leasing office.

Rent is due on the first day of each month.

Any rental payments received after the 5th of each month are considered late and a 10% late fee is applied. If you are paying your rent late you will also forfeit any monthly discounts you are receiving.
We accept Visa, MasterCard, and Discover for a small transaction fee. We also accept electronic payments from your bank account. You can also set-up recurring automatic payments from your bank account. All electronic payment options are available via our Resident portal.
There is a rent drop box located at the management office that is accessible to you from outside the office. You can also pay online through our Resident Portal.
Any guest staying for longer than seven consecutive days will require written permission from the leasing office. Anyone living in the apartment home must submit an application and meet our credit and background standards.
For your safety, any guest staying for longer than seven consecutive days will require written permission from the leasing office. This includes anyone under 18.
You are not required to have renter’s insurance, but we highly recommend it.

Voter registration can be done in person at the Department of Motor Vehicles or on their website at

  • Our apartments offer an Urban Chic feel with wood floors, high ceilings with ceiling fans, slate tile in the bathroom, granite counters and stainless steel appliances, and washer and dryers in your apartment.
  • Colony Village embodies modern urban living without the congestion of the city.
  • Our apartments are located within 2 miles of local restaurants, grocery and retail shopping, and just minutes from Downtown Richmond.
  • An on-site professional and friendly management and maintenance team within steps of your front door.

We offer have package lockers and can accept your packages as long as they are picked up within 24 hours.

High-speed internet, cable package, door-to-door trash pick up and recycling, high-end washer & dryers, personal alarm system and pest control.
Yes, we do offer additional climate-controlled storage for an additional monthly fee at Colony Village.
Yes, we offer garage parking for an additional monthly fee.
You can park in lot at your own risk or reserve a garage.

Yes, we offer a 24-hour strength training & cardio facility; a yoga studio, located in the clubhouse.

Yes, we offer a resort-style pool with outdoor kitchen located beside the clubhouse.

Yes, door to door trash service also includes recycling.

Due to the county regulations, no open flame cooking devices are permitted at your apartment. For your convenience, we have added a Poolside Kitchen area.

Yes, we offer ½ off application and ½ off admin fee if you are employed with one of our Preferred Employers. Please contact the Leasing Office for a current list of employers.

Acceptable animals include domestic cats, dog, turtles, non-poisonous frogs, domestic hamsters, hermit crabs, gerbils, and small domesticated birds and domestic fish. If dogs are permitted (site specific), the following breeds of dogs (or any mix of the following breeds) are prohibited: Pit bulls (including American Staffordshire Terriers and Staffordshire Bull Terriers), Rottweilers, German Shepherds, Huskies, American Bull Dogs, Alaskan Malamutes, Doberman Pinschers, Chow Chows, Great Danes, St. Bernards, Mastiffs, and Akitas. Additional prohibited animals include snakes, spiders, ferrets, and iguanas. When and if an approved animal is permitted on a property, additional pet privilege fees are required and additional requirements may be imposed. Pets must be at least 6 months of age. A non-refundable pet privilege fee is due prior to the pet taking occupancy. This fee is used to cover treatment and cleanliness of common areas and other pet related activities undertaken to preserve the aesthetics and value of our community. This policy does not apply to disabled persons who require the use of a support animal, which will be reviewed on an individual basis.
We allow 2 pets per apartment with a combined weight of no more than 100lbs. Pets must be at least 6 months of age.

We charge a nonrefundable pet privilege fee of $350 for the 1st pet, and $150 for the additional pet. There is pet rent at $20 per month.

Please call our community if you have any other questions. We are happy to answer your questions and discuss any personal concerns.